Refund & Cancellation

This Refund & Cancellation Policy applies to purchases made directly from Khyalix FZE (“KHYALIX,” “we,” “us,” or “our”) through the KHYALIX Service. It forms part of our Terms of Service.

1. Digital Delivery

Credits, subscriptions, and other paid digital features are generally added to your account after successful payment confirmation. No physical product is shipped.

Delivery may be delayed while a payment is pending, under review, or affected by a technical or payment-provider issue. A receipt or account record showing that Credits or subscription access was added constitutes evidence of digital delivery.

2. Credit Purchases

You may request a refund for a Credit purchase within 7 calendar days of purchase only if the entire purchased Credit package remains unused.

Once any Credits from a purchase have been used, the purchase is considered partially consumed and is non-refundable. Credits cannot be exchanged for cash, transferred, or refunded because they were not used before any disclosed expiry or plan reset.

Promotional, bonus, complimentary, replacement, or otherwise unpaid Credits have no cash value and are not refundable.

Nothing in this Policy limits a refund or remedy that must be provided under applicable law.

3. Generations and Technical Failures

A completed generation is a consumed digital service. It is not refundable merely because the result does not match personal expectations, contains normal AI variations, or was produced using settings, prompts, files, models, or options selected by the user.

Cash refunds are not normally issued for individual generation failures. If a confirmed system or provider failure consumes Credits without delivering a usable output, the affected Credits may be restored automatically or after review.

To request review of a missing Credit restoration, contact contact@khyalix.ai within 7 calendar days of the failed job and provide the job or generation identifier. KHYALIX may review system and provider records before approving an adjustment.

No refund or Credit restoration is due where the issue results from:

• Incorrect, unsupported, or poor-quality user inputs.
• The user's selected model, settings, resolution, duration, or prompt.
• A completed but unwanted or unsatisfactory result.
• A request rejected or limited for violating our Terms, provider rules, or law.
• Loss caused by deleting content, failing to download it, or relying on the Service as a permanent archive.
• Circumstances outside KHYALIX's reasonable control where the paid service was nevertheless delivered.

4. Subscriptions

Subscriptions renew automatically at the billing interval and price shown at checkout unless canceled before the next renewal date.

You may cancel through the billing portal or another cancellation method provided in your account. Cancellation normally takes effect at the end of the current paid billing period, and access continues until then. Cancellation does not usually create a refund or prorated Credit for the remaining period.

An initial subscription purchase may be refunded within 7 calendar days only if no included Credits or paid subscription features have been used. Subscription renewals are non-refundable once processed, except where the charge occurred after a valid prior cancellation, was duplicated, or must be refunded by law.

Stopping use of the Service or deleting an account does not by itself cancel a subscription. You must cancel the subscription before deleting the account or contact contact@khyalix.ai if the billing portal is unavailable.

Cancellation requests received after a renewal has been processed apply to the next billing period unless a refund is required under this Policy or applicable law.

5. Duplicate, Incorrect, or Unauthorized Charges

If you believe you were charged more than once, charged an incorrect amount, or charged after a valid cancellation, contact contact@khyalix.ai promptly. Confirmed duplicate or incorrect charges will be corrected or refunded.

If you believe a payment was unauthorized, notify your payment provider and KHYALIX promptly. We may suspend access to the related Credits or account while the payment is investigated.

6. How to Request a Refund

Send the request from the email address associated with your KHYALIX account to contact@khyalix.ai and include:

• Your account email.
• The payment or invoice identifier.
• Purchase date and amount.
• A short explanation of the request.

Do not send complete card numbers, security codes, passwords, or other sensitive payment credentials.

Approved cash refunds are issued to the original payment method. Refund arrival times depend on the payment provider, card network, and issuing bank and are outside KHYALIX's control. Any refunded Credits or subscription benefits may be removed from the account when the refund is approved.

7. Abuse and Payment Disputes

We may deny requests that do not meet this Policy or that involve suspected fraud, repeated refund abuse, consumption of digital services followed by a refund request, manipulated account activity, or violation of our Terms.

Where reasonably possible, contact us before initiating a payment dispute so we can investigate. Filing an improper dispute or chargeback may result in reversal of related Credits, suspension of paid features, or account restriction while the matter is resolved. This does not limit any lawful right to dispute an unauthorized or invalid charge.

8. Changes and Contact

We may update this Policy prospectively by posting a revised version and changing the “Last Updated” date. The version presented at the time of purchase will apply to that purchase, except where law requires otherwise.

For refund or cancellation questions, contact: